FAQ's

Q: I’ve forgotten my login details?
A: If you have forgotten your login password, simply click the “Lost password” button on the login page. You’ll be asked to enter the email address of your registered email account, where a new password will be sent. Use this new password to login to your account on the eschoolbuddy.com website. For security reasons, we strongly recommend changing the new password immediately (go to ‘My Account’ after you’ve logged in.

Q: How can I change my personal details / password?
A: Firstly log in to the website, then go to ‘My Account’ at the top of the page. From here you’ll be able to update your personal details such as name, address, email and password.

Q: How can I view my previous orders
A: To view your previous orders, please log in using your email address and password, go to ‘My Account’ using the link at the top of the page. All of your previous orders can be viewed on this page

Q: In how many days my order will be delivered?
A: In 4-5 Working Days.

Q: How do I find and order approved school uniform for my school?

A: Click on FIND YOUR SCHOOL on the homepage of the website to search for schools that have agreed to use our service for their approved logoed School Uniform. In the search box type City, Location and School name. When your school appears, further refine the search by identifying the Child’s class, Gender, Season and his/her House if any (If he/she does not have any house then select None of the above. Now you see the school uniform items approved by your school. Click on the school uniform item you would like to purchase. Select the colour if applicable and select the size required.  Add to your shopping basket. To select another item click continue shopping and repeat the above. When you have selected all items click Proceed to Checkout.

At checkout stage you will be asked to register your details and an account will be set-up for you. Then proceed to delivery address and payment section

Next time you visit our website and you have registered you can login to you account and chosen school using your email address and password you have used at the registration stage.

Q: My school isn’t listed / I cannot find my school, what can I do?

A: We’re working with many schools across the country. If you’re unable to find your school, it may be that we’ve not started working with your school. Please contact our dedicated support team, and we’ll do our best to help. We will ask you to supply the full school postal address, so please have this ready when contacting us. Thank you.

Q: I’m not sure what size to order?

A: Please check the size chart on our website. Alternatively, please email your size query and details of the item so we can check for you.

Q: How is my order delivered?

A: Your order will be dispatched through an independent courier service depending on the size of the order.

Q: Can I track my delivery after dispatch?

A: Yes, Once your order is dispatched, we will email you the details of the courier along with your shipment details and/or a tracking link. You just need to follow the link and track your order.

Q: What happens if I’m not in at the time of delivery?

A: Since the delivery is by an independent courier service, they will reattempt delivery up to two times, after which they will return the parcel back to their depot. However the first attempt of delivery will be made without calling you but the second attempt will be made after calling you and confirming time frame of delivery.

Q: My parcel has been returned back to the delivery depot, what now?

A: Please contact us with the details of your order so that we can liaise with the delivery company to get your order redelivered.

Q: My order has been dispatched but I have not received it?

A: Please contact our dedicated support team and we will sort out the problem for you.

Q: How can I pay for my order?
A: You can pay for your order by any credit/debit card or by Cash-on-Delivery. The quickest way for your order to be processed is to place an order online and pay by credit/debit card or by Cash-on-Delivery.

Q: How can I pay for my order?
A: You can pay for your order by any credit/debit card/net-banking or by Cash-on-Delivery. The quickest way for your order to be processed is to place an order online and pay by credit/debit card or by Cash-on-Delivery.

Q: How do I change the delivery instructions on my order?

A: Please email us with the details of any new delivery instructions as soon as possible so that the order can be updated. Once dispatched, we cannot change any delivery instructions.

Q: I’ve made a mistake on my order, but I cannot change it?

A: If you need to change anything on your order after submitting the payment, please email us with the order number and the items you would like to change on your order as soon as possible. We will attempt to make the necessary changes although this is not always possible if the items have already been produced / dispatched.

Q: Can I cancel or change my order?

A: You can cancel or change items on your order by sending us an email up to the point of dispatch for any item. Once dispatched, we cannot cancel the order. However, you could initiate returns in such a case.

Q: Can I add an additional item to my order?

A: If your order has not been dispatched, you can add additional items to the order by emailing the details to us. We will attempt to take payment from the original payment card, however it may be necessary for us to contact you to take payment if any details have changed. Please be aware that if you add additional items to your order, it may delay the dispatch of the whole order as we aim to dispatch all items together.

Q: Can I return an item for an exchange or refund?
A: You can return any items to us within 15 days of delivery for either a refund or exchange by contacting our dedicated support team. You will have to have your order details handy, when you call us. Please allow up to 10 working days for us to process the return, and remember to indicate whether you require a refund or replacement in a different size/colour etc.

Q: How are refunds made?
A: Please allow up to 10 working days after receipt of your item to process any refunds. Where the original payment was made by credit / debit card we will refund any amount to the original card that was used. Where an order was paid for by cash on delivery, refunds will be made by bank transfer / cheques.

Q: How do I return product?
A: Download Here

Q: How can I pay at ESchoolBuddy?
A:

  • Credit card
  • Debit card
  • Net Banking
  • Cash on Delivery

Q: Is it safe to use my credit card here?
A: All transactions on ESchoolBuddy are 100% safe. We work with world class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection, which protects the information from being viewed by anyone.