Cancellations & Returns
At Eschoolbuddy, we ensure you a hassle free shopping experience, where you can confidently make purchases. We have a blanket no questions asked 100% return policy for all unused products bought from www.eschoolbuddy.com within 7 days of being delivered to you.
For all your cancellations and return please feel free to contact us at email@example.com or Call us on our Customer care #:- 0120-6681725 and 0120-4091697 without any hesitation. Unless a product is defective, the only condition for accepting any return is that the product should be unused and should be in the original condition as it was delivered in.
The product to be returned / exchanged should be returned in its actual condition at the time of delivery. Please ensure that clothes and footwear are not used (other than trials), altered, washed, soiled or damaged. Retain original tags and accessories. Branded packaging should be returned in an undamaged condition with the product.
However, damages due to misuse of product are not covered under the policy. Consumable items that have been used or installed cannot be returned. Socks and clothing freebies are ineligible for returns. Products with tampered or missing serial numbers are likewise ineligible.
'Damage' or 'defect' is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories.
Replacement can be for the entire product or part(s) of the product subject to availability of the same.
To initiate a return simply write to us at firstname.lastname@example.org or Call us on our Customer care #:- 0120-6681-725 and we will take care of the rest. It is as simple as that! We will pick-up the product that has to be returned from you at no cost to you.
How can I cancel items in my order?
You can cancel an item in your order, within 24 hours of placing the order unless your order has already been processed and shipped.
To cancel the complete order or any item, you have to call us on our customer care # 0120-6681725 and 0120-4091697 or mail us on email@example.com.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund, should any payment be made by you at the time of placing the order. You will be notified of the same.
Once you have requested the cancellation of item(s) in your order, Eschoolbuddy will complete the cancellation and initiate the refund to the source of the payment method.
A fixed amount of 100 INR is charged on all orders as Convenience Fee. This charge shall not be refunded if an order is returned or if the cancellation request is raised after the order is shipped.
Please allow up to 10 working days after receipt of your item to process any refunds. Where the original payment was made by credit / debit card we will refund any amount to the original card that was used. Where an order was paid for by cash on delivery, refunds will be made by bank transfer / NEFT.
Your money will be refunded to you within 7-10 business days of you making the cancellation request. (in any case of a refund we would only refund the money once we have received the product back at our /seller’s warehouse) Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Eschoolbuddy. Should there be any delays caused at the end of Eschoolbuddy, we will update you of the same. Eschoolbuddy shall not be responsible for (a) any delays caused by the banks in making the refund; and (b) delay in processing the refund by Eschoolbuddy of not more than 15-20 days, In the above enumerated cases Eschoolbuddy's liability shall be limited to the amount of refund.